Frequently Asked Questions (FAQ)
What is Footzo?
Footzo is an online footwear store offering a selection of stylish and comfortable footwear for customers in the United States.
Where does Footzo ship?
We currently ship orders to addresses within the United States only. We do not currently offer international shipping.
How long does shipping take?
Orders are generally processed within 1 business day. Once shipped, most orders arrive within 2–4 business days.
The total estimated delivery time is typically 3–5 business days from the date your order is placed.
Please note that delivery times may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
How much does shipping cost?
We currently offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use that tracking number to check the status of your package.
Which shipping carriers do you use?
Depending on the order and delivery location, we may ship orders using USPS, UPS, or FedEx.
What payment methods do you accept?
We accept several convenient payment methods, including:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
All prices are displayed and charged in U.S. dollars (USD).
When will I be charged for my order?
Your selected payment method is generally charged when your order is successfully placed.
What should I do if my payment is declined?
If your payment is declined, please:
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Check that your billing information is correct.
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Make sure your payment method has sufficient funds or available credit.
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Contact your bank or card issuer if necessary.
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Try another accepted payment method.
Can I change or cancel my order after placing it?
We begin processing orders quickly. If you need to change or cancel an order, please contact us as soon as possible at support@footzo.store.
We cannot guarantee that changes or cancellations can be made after an order has entered processing or has already shipped.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect or incomplete shipping address.
If the order has not yet been processed, we will do our best to assist you. If the package has already shipped, changes may not be possible.
Orders returned to us because of an incorrect address may require additional shipping charges for reshipment.
What if my package says "Delivered" but I haven't received it?
If your tracking information shows that your package was delivered but you cannot locate it, please contact us at support@footzo.store within 7 days of the delivery date.
We will work with you and, when appropriate, the shipping carrier to investigate the issue.
What happens if my package is lost?
If your package appears to be lost in transit, please contact our customer support team with your order details and tracking information.
We will review the tracking information and work with the carrier to investigate the situation.
Do you accept returns or offer refunds?
Our return and refund options are subject to our Return & Refund Policy. Please review that policy for information about eligibility, return conditions, time limits, and refund procedures.
How can I contact Footzo?
You can contact us using the information below:
Store Name: Footzo
Email: support@footzo.store
Phone: +1 (856) 658-0735
Business Address: Footzo, 13502 62nd Ave APT 2F, Flushing, NY 11367, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We usually respond to customer inquiries within 24 business hours.